Returns

Dear customers, RDRIP JEWELRY gladly accepts returns/exchanges for unworn items in their original packaging within 30 days after you receive your order/package.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at service@rdrip.com. Since shipping and logistics are handled by an international logistics company, customers need to send the package back to our return address on their own.

Moreover, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions at service@rdrip.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalized items, including customized pendants and customized chains). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges / Repair

When you submit an exchange, return or repair request, please contact our customer service immediately and provide your order number, clear product photos, and your reason for return. We will then provide you with the shipping address for exchanging or returning goods.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund process has been initiated. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. In most cases, the refund process will be completed within 2–5 calendar days.

Returned products will undergo a quality inspection. A 15% restocking fee applies to all cash refunds. There is no restocking fee for items returned for store credit. We encourage customers to choose store credit / gift cards as their first refund option, as this can help avoid the restocking fee.